NDIS Positive Behaviour Support Services for Complex Needs

Sarah is a Behaviour Support Practitioner and Social Worker based in northern Gold Coast, Queensland with seven years of experience providing positive behaviour support to children, teens and adults with disability. Her practice is grounded in understanding what behaviour is communicating, rather than simply trying to stop it. She specia

Sarah is a Behaviour Support Practitioner and Social Worker based in northern Gold Coast, Queensland with seven years of experience providing positive behaviour support to children, teens and adults with disability. Her practice is grounded in understanding what behaviour is communicating, rather than simply trying to stop it. She specialises in supporting autistic and non-verbal people who present with big or confusing behaviours. Sarah works in a calm, down-to-earth way so the person, their family and their support team feel heard, included and never judged. She holds a Master of Social Work and undergraduate degrees in Criminology and Psychology. Human rights sit at the centre of her practice, with dignity, safety and the person’s goals guiding every stage of support.

  Michael is a Behaviour Support Practitioner with dual degrees in Psychology and postgraduate qualifications in Counselling. He brings specialist experience across Child Protection, Early Intervention, Behaviour Support, Mental Health, Domestic and Family Violence, and trauma and abuse across the lifespan. He also has experience in thera

  Michael is a Behaviour Support Practitioner with dual degrees in Psychology and postgraduate qualifications in Counselling. He brings specialist experience across Child Protection, Early Intervention, Behaviour Support, Mental Health, Domestic and Family Violence, and trauma and abuse across the lifespan. He also has experience in therapeutic work with families and relationships, as well as matters relating to addiction, intimacy and spirituality. Michael values balance in both work and personal life and enjoys partnering with individuals and families to explore solutions, navigate behaviours, and work through NDIS and broader life challenges. As part of Mirrored Mindset, Michael is committed to positive, person-centred and human-rights-based support. He is available to support clients in Park Ridge, Queensland and surrounding areas.

Erin is committed to implementing a human rights approach in the way she supports clients and their teams. She focuses on helping clients build practical skills while equipping carers and support networks with tools to navigate barriers more confidently. She has several years of experience in Behaviour Support and works across all age gro

Erin is committed to implementing a human rights approach in the way she supports clients and their teams. She focuses on helping clients build practical skills while equipping carers and support networks with tools to navigate barriers more confidently. She has several years of experience in Behaviour Support and works across all age groups and a wide range of behaviours. Erin is particularly skilled in supporting people living with dementia and carers who are at risk of burnout. Erin holds a Bachelor of Psychological Science and a Master of Rehabilitation Counselling and is registered with the Australian Society of Rehabilitation Counsellors. She currently has capacity for both short- and long-term support, including letters of support, Functional Behaviour Assessments and Positive Behaviour Support Plans, and is available within a 30-minute radius of Coorparoo and a 30-minute radius of Caboolture, including after 5 pm weekdays and weekends for consultations.

Kasey has more than five years of experience supporting children and adolescents with a wide range of needs and disabilities. She previously worked as a Service Manager in the Outside School Hours Care sector, where she led teams and supported staff and families across a broad range of presentations and support needs. Across the past fo

Kasey has more than five years of experience supporting children and adolescents with a wide range of needs and disabilities. She previously worked as a Service Manager in the Outside School Hours Care sector, where she led teams and supported staff and families across a broad range of presentations and support needs. Across the past four years, Kasey has held leadership roles focused on mentoring, guiding and training team members to deliver high-quality support. She is passionate about creating safe, positive and supportive environments where young people feel comfortable, heard and understood. Kasey has worked as a teacher aide in schools across the Gold Coast and completed additional training in supporting mental health across all age groups. This background strengthens her ability to work alongside children, families and broader support teams. Kasey is available to take on clients across the Gold Coast, Queensland. 

Khatera(Kat) is an experienced NDIS-registered Positive Behaviour Support Practitioner who works with individuals across the lifespan, from early childhood through to adulthood and complex life transitions. Her practice is grounded in evidence-based PBS, trauma-informed care and person-centred practice, in line with NDIS Quality and Safe

Khatera(Kat) is an experienced NDIS-registered Positive Behaviour Support Practitioner who works with individuals across the lifespan, from early childhood through to adulthood and complex life transitions. Her practice is grounded in evidence-based PBS, trauma-informed care and person-centred practice, in line with NDIS Quality and Safeguards Commission standards.

She has worked across SIL and SDA, shared accommodation and family homes, community settings, primary and secondary schools, and aged-care interface environments. Khatera supports participants with complex behaviours of concern, psychosocial disability, mental health conditions, autism, ADHD, intellectual disability, developmental delay and high or complex support needs.

With a Bachelor of Primary Teaching and a Master of Education, she brings strong analytical, collaborative and capacity-building skills. She works closely with participants, families, carers, support workers, schools and multidisciplinary teams to develop clear, practical, strengths-based Behaviour Support Plans that improve safety, increase independence, protect dignity and enhance quality of life in everyday environments.

Khatera provides school-based behaviour support, transition planning (school transitions, transition to adulthood and SIL transitions), and trauma-informed support for complex behavioural presentations. She offers services face-to-face in Oakhurst and surrounding areas, and via telehealth/online across NSW. She is also multilingual, providing culturally responsive support in English, Farsi, Dari, Urdu, Hindi and Spanish, which is especially valuable for CALD participants and families.

Toast (also known as Toaster or Toast Tea) is Mirrored Mindset’s unofficial four‑legged receptionist and meeting host. She takes her role in virtual sessions very seriously, insisting on attending every call and loudly “protecting” the office from suspicious noises, passing birds and any delivery driver within a 5‑kilometre radius. When 

Toast (also known as Toaster or Toast Tea) is Mirrored Mindset’s unofficial four‑legged receptionist and meeting host. She takes her role in virtual sessions very seriously, insisting on attending every call and loudly “protecting” the office from suspicious noises, passing birds and any delivery driver within a 5‑kilometre radius. When she’s off duty, Toaster is a dedicated lap dog who believes all humans exist for cuddles, pats and the occasional strategic theft of toilet paper.

Toaster has her own set of communication buttons that she uses to request walks, food, cuddles and to play tug. She will sprint across the room the moment you give anyone or anything else attention, and a quick “Who is a good boy?” (yes, boy) is guaranteed to have her at your feet, tail wagging, ready to clock on for emotional‑support duty.