Frequently Asked Questions

 Positive Behaviour Support is a person‑centred, evidence‑based approach that looks at why behaviours of concern are happening and how to support the person in safer, more helpful ways.​
It focuses on understanding the function of behaviour, building new skills, and changing environments and responses so the person can have a better quality of life.
 

 Behaviour support usually begins with getting to know the person, their story, and the people around them, followed by assessment and observation.​
Together, we then develop a behaviour support plan with proactive strategies, skill‑building, and clear guidance for families, carers and support workers, followed by ongoing review.
 

Behaviour support/Social Work  is generally funded from Capacity Building categories such as Improved Relationships and CB Daily Activities / Improved Daily Living, depending on the person’s plan.​ These budgets can cover assessment, behaviour support plans, training for carers and support workers, and follow‑up reviews to monitor progress.
 

 Mirrored Mindset supports NDIS participants with disability and complex support needs across Brisbane, Logan and the Gold Coast; telehealth may be available for some people outside these areas.​
Support can be provided for children, young people and adults, depending on suitability and clinical fit; referrals are considered individually based on risk, goals and the service’s scope.  

 Wait times can vary depending on location, risk and current caseload; urgent referrals with safety concerns may be prioritised where possible.​
Support coordinators and referrers are informed about expected timeframes, and if Mirrored Mindset cannot take a referral, this is communicated clearly so alternative options can be explored.  Support can be provided for children, young people and adults, depending on suitability and clinical fit; referrals are considered individually based on risk, goals and the service’s scope.